RESERVATION
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (meliacastelobranco@meliaportugal.com) or telephone: (+351 272 349 280).
How to cancel or change a reservation made through our website?
Check the reservation conditions and site cancellation.
How to reserve a cradle?
Please send an email with the request.
How should I guarantee a room with a single bed or a double bed?
A room with single bed or a double bed is upon availaibility and request.
How to do a group reservation?
Through meliacastelobranco@meliaportugal.com
How to guarantee a room in a higher floor?
A room in a higher floor in upon availaibility and request.
What are the advantages of booking directly through the hotel’s website?
The advantages of booking directly throught the hotel’s website are: More acessible fee, more quick.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.