RESERVATION
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (meliacastelobranco@meliaportugal.com) or telephone: (+351 272 349 280).
How to cancel or change a reservation made through our website?
Check the reservation conditions and site cancellation.
How to reserve a cradle?
Please send an email with the request.
How should I guarantee a room with a single bed or a double bed?
A room with single bed or a double bed is upon availaibility and request.
How to do a group reservation?
Through meliacastelobranco@meliaportugal.com
How to guarantee a room in a higher floor?
A room in a higher floor in upon availaibility and request.
What are the advantages of booking directly through the hotel’s website?
The advantages of booking directly throught the hotel’s website are: More acessible fee, more quick.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by phone?
Any changes to the booking must be made directly with the organisation you used to make the booking.
How can I access the current campaigns?
You will find the current campaigns on this link https://www.meliacastelobranco.com/pt-pt/ofertas/. Alternatively, you can also check the reception by e-mailing meliacastelobranco@meliaportugal.com.
What are the cancellation policies?
The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra cost?
Booking a cot or extra bed is subject to availability and requires a request to reception. Cots are free of charge and extra beds have a variable cost depending on age.
Can I book more than one room?
Yes, please select the number of rooms you require when booking.
How can I make a booking for events or meetings?
Please contact us at ad.meliacastelobranco@meliaportugal.com and explain your request.
Can I book a room on the same day?
Yes, subject to availability.
Can I change the booked hotel?
Not directly. To book another hotel, you will need to cancel the booking at the original hotel and rebook at the hotel you prefer.
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.