Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

Yes, the hotel has parking.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

With the romm fee, you have access to the indor heated pool (use of a swimming cap is mandatory), jacuzzi, sauna, Turkish bath, and gym.

What is the SPA and pool schedule?

The SPA and pool schedule is from 07h00 until 22h00.

Is the parking paid? What is the value?

No, the parking is free.

Are pets allowed in the hotel?

Yes, 2 pets up to 15kg combined is allowed. The cost is €25 per night. A deposit of €100.00 is charged to cover any damages that may occur to the room.

Does the hotel have meeting rooms?

Yes, the hotel has 4 meeting rooms with different backgrounds.

Does the hotel have weeding services?

Yes, check our services and please send us a request for more information.

Is there any lift?

Yes, there is a lift.

Are there any chargers for electric cars?

No.

Is there any Wi-fi service in the hotel (including rooms)?

Yes. Free wifi acess in the entire hotel.

Does the hotel have lobby and public spaces?

Yes, the hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes, hotel does have laundry and ironing service.

Which activities can be booked in the reception?

Please, check with the reception the activities available in the moment.

I forgot an item at the hotel, what should I do?

Contact the hotel to search under “Lost and Found”

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Where can I find the Spa menu?

Click in the link to know the Menu https://www.meliacastelobranco.com/spa/

Does the hotel have a swimming pool?

Yes, indoor pool.

Is access to the indoor pool paid?

No.

Does the hotel have a gym?

Yes.

Does the hotel have special offers?

Click in the link to know our special offers https://www.meliacastelobranco.com/offer/

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

Is the shuttle service between the airport and hotel available?

No, the shuttle service between the airport and hotel is not available.

How can I go to the city centre?

It is possible to go to the city centre by car or taxi.

What is the main rate to the airport and hotel?

The average rate from the airport to the hotel must be confirmed directly with the hotel.

What are the points of interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our APP.

Are the rates presented per person or per room?

The rates are presented per room.

What are the payment methods for reservation made through our website?

Credit Card is the payment method for reservation made through our website.

Is the city tax charged?

It is not included. It is a city tax paid during the guest’s stay.

Is a credit card needed to make a reservation?

To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

The payment methods available are: Mub, Visa, American Express, Mastercard, bank transfer.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in my company’s name.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

What is the check-in schedule?

Check-in is normally at 15h. For an early check-in, gests must contact the hotel for availability. Additional fees may be applied.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Late check-in is on demand and upon availability.

Is the reception open 24h?

Yes, the reception is opened 24h.

Is it possible to send my CV to join the hotel’s team?

Yes, please send your cv to: recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (meliacastelobranco@meliaportugal.com) or telephone: (+351 272 349 280).

How to cancel or change a reservation made through our website?

Check the reservation conditions and site cancellation.

How to reserve a cradle?

Please send an email with the request.

How should I guarantee a room with a single bed or a double bed?

A room with single bed or a double bed is upon availaibility and request.

How to do a group reservation?

Through meliacastelobranco@meliaportugal.com

How to guarantee a room in a higher floor?

A room in a higher floor in upon availaibility and request.

What are the advantages of booking directly through the hotel’s website?

The advantages of booking directly throught the hotel’s website are: More acessible fee, more quick.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book a handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. For availability, contact the hotel.

Does breakfast have gluten-free products?

Yes, the breakfast does have gluten-free products.

What are the available menús and what are the different types of cuisine?

À la carte service and daily buffet at dinner with international and regional cuisine.

Does breakfast have lactose-free milk?

Yes, the breakfast does have lactose-free milk.

Where can I find the Restaurant menu?

Click in the link to know the Menu https://www.meliacastelobranco.com/hotel#restaurant-bar

Where can I find the bar menu?

Click in the link to know the Menu https://www.meliacastelobranco.com/hotel#restaurant-bar

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there are connecting rooms in the hotel.

Is it possible to request extra pillows and sheets?

Yes, is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes, the hotel does have room service, and the schedule is from 07h30 until 24h.

Do rooms have balcony?

Yes, rooms do have balcony.

What are the different types of room available in the hotel?

The different types of room available are: Twin standard, twin superior, double standard, superior and suite.

Do rooms have carpet?

Yes, rooms do have carpet.

Do rooms have air-conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel. Please request on the reception.

Do rooms have shower or tub?

Rooms do have tub.

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.