Meliá Castelo Branco

Meliá Castelo Branco
Booking

HOTEL

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

The hotel has private parking.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Indoor heated pool access, jacuzzi, suna, turkish bath and gym is included on the room fee.

What is the SPA and pool schedule?

07h00 – 22h00.

Is the parking paid? What is the value?

Private parking is free.

Are pets allowed in the hotel?

Pets are not allowed.

Does the hotel have meeting rooms?

The hotel has 4 meeting rooms with different backgrounds.

Does the hotel have weeding services?

Yes, check our services.

Is there any lift?

Yes.

Is there any Wi-fi service in the hotel (including rooms)?

Yes. Free wifi acess in the entire hotel.

Does the hotel have lobby and public spaces?

Yes.

Does the hotel have laundry and ironing service?

Yes.

Which activities can be booked in the reception?

Check the reception.

LOCATION

Is the shuttle service between the airport and hotel available?

No.

How can I go to the city centre?

Private car or taxi.

What is the main rate to the airport and hotel?

Price on demand.

PRICES AND PAYMENTS

Are the rates presented per person or per room?

Room fee and types of rooms.

What are the payment methods for reservation made through our website?

Credit Card.

Is the city tax charged?

It is not included. It is a city tax paid during the guest’s stay.

Is a credit card needed to make a reservation?

Yes.

What are the available payment methods?

Mub , Visa, American Express, Mastercard, bank transfer.

Can I pay with my company’s credit card?

Yes.

Is it possible to request a bill in my company’s name?

Yes.

RECEPTION

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

On demand and upon availability.

Is the reception opened 24h?

Yes.

CAREERS

Is it possible to send my CV to join the hotel’s team?

Yes.

RESERVATION

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (meliacastelobranco@meliaportugal.com) or telephone: (+351 272 349 280).

How to cancel or change a reservation made through our website?

Check the reservation conditions and site cancellation.

How to reserve a cradle?

On request.

How should I guarantee a room with a single bed or a double bed?

Upon availaibility and request.

How to do a group reservation?

Through ad.tcc@meliaportugal.com.

How to guarantee a room in a higher floor?

Upon availaibility and request.

What are the advantages of booking directly through the hotel’s website?

More acessible fee, more quick.

RESTAURANT

Does breakfast have gluten-free products?

Yes.

What are the available menús and what are the different types of cuisine?

À la carte service and daily buffet at dinner with international and regional cuisine.

Does breakfast have lactose-free milk?

Yes.

ROOMS

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes.

Are there any connecting rooms?

Yes.

Is it possible to request extra pillows and sheets?

Yes.

Does the hotel have room service? What is the schedule?

Yes. Schedule: 07h30 – 24h.

Do rooms have balcony?

Yes.

What are the different types of room available in the hotel?

Twin standard, twin superior, double standard, superior and suite.

Do rooms have carpet?

Yes.

Do rooms have air-conditioner?

Yes.

Is there any wake-up call service in the hotel?

Yes. Request on the reception.

Do rooms have shower and/or tub?

Tub.