Meliá Castelo Branco

Meliá Castelo Branco

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HOTEL

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

Yes, the hotel has parking.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Indoor heated pool access, jacuzzi, suna, turkish bath and gym is included on the room fee.

What is the SPA and pool schedule?

The SPA and pool schedule is from 07h00 until 22h00.

Is the parking paid? What is the value?

No, the parking is free.

Are pets allowed in the hotel?

No, pets are not allowed.

Does the hotel have meeting rooms?

Yes, the hotel has 4 meeting rooms with different backgrounds.

Does the hotel have weeding services?

Yes, check our services and please send us a request for more information.

Is there any lift?

Yes, there is a lift.

Is there any Wi-fi service in the hotel (including rooms)?

Yes. Free wifi acess in the entire hotel.

Does the hotel have lobby and public spaces?

Yes, the hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes, hotel does have laundry and ironing service.

Which activities can be booked in the reception?

Please, check with the reception the activities available in the moment.

LOCATION

Is the shuttle service between the airport and hotel available?

No, the shuttle service between the airport and hotel is not available.

How can I go to the city centre?

It is possible to go to the city centre by car or taxi.

What is the main rate to the airport and hotel?

The average rate from the airport to the hotel must be confirmed directly with the hotel.

PRICES AND PAYMENTS

Are the rates presented per person or per room?

The rates are presented per room.

What are the payment methods for reservation made through our website?

Credit Card is the payment method for reservation made through our website.

Is the city tax charged?

No, the city tax is not charged.

Is a credit card needed to make a reservation?

Yes, a credit card is needed to make a reservation.

What are the available payment methods?

The payment methods available are: Mub, Visa, American Express, Mastercard, bank transfer.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in my company’s name.

RECEPTION

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Late check-in is on demand and upon availability.

Is the reception open 24h?

Yes, the reception is opened 24h.

CAREERS

Is it possible to send my CV to join the hotel’s team?

Yes, please send your cv to: recrutamento@hotihoteis.com.

RESERVATION

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (meliacastelobranco@meliaportugal.com) or telephone: (+351 272 349 280).

How to cancel or change a reservation made through our website?

Check the reservation conditions and site cancellation.

How to reserve a cradle?

Please send an email with the request.

How should I guarantee a room with a single bed or a double bed?

A room with single bed or a double bed is upon availaibility and request.

How to do a group reservation?

Through ad.tcc@meliaportugal.com.

How to guarantee a room in a higher floor?

A room in a higher floor in upon availaibility and request.

What are the advantages of booking directly through the hotel’s website?

The advantages of booking directly throught the hotel’s website are: More acessible fee, more quick.

RESTAURANT

Does breakfast have gluten-free products?

Yes, the breakfast does have gluten-free products.

What are the available menús and what are the different types of cuisine?

À la carte service and daily buffet at dinner with international and regional cuisine.

Does breakfast have lactose-free milk?

Yes, the breakfast does have lactose-free milk.

ROOMS

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there are connecting rooms in the hotel.

Is it possible to request extra pillows and sheets?

Yes, is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes, the hotel does have room service, and the schedule is from 07h30 until 24h.

Do rooms have balcony?

Yes, rooms do have balcony.

What are the different types of room available in the hotel?

The different types of room available are: Twin standard, twin superior, double standard, superior and suite.

Do rooms have carpet?

Yes, rooms do have carpet.

Do rooms have air-conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel. Please request on the reception.

Do rooms have shower or tub?

Rooms do have tub.

HEALTH & SAFETY

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.