PRICES AND PAYMENTS
Are the rates presented per person or per room?
The rates are presented per room.
What are the payment methods for reservation made through our website?
Credit Card is the payment method for reservation made through our website.
Is the city tax charged?
It is not included. It is a city tax paid during the guest’s stay.
Is a credit card needed to make a reservation?
To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What are the available payment methods?
The payment methods available are: Mub, Visa, American Express, Mastercard, bank transfer.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in my company’s name.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
What is included in the booking price?
Accommodation, buffet breakfast, indoor swimming pool (with mandatory use of swimming cap), sauna, Turkish bath, gym, private outdoor car park and wireless internet.
Do I have to pay tax on the prices shown?
No, the prices shown have VAT included at the legal rate in force.
Is breakfast included in the price?
Yes.
If I book by credit card, when is the amount withdrawn?
If your rate is non-refundable it will be charged at the time of booking, if it is refundable it will only be withdrawn on the day of check in.
Can I pay at the hotel with a different card than the one I booked with?
Yes, if the cardholder is the same.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, just mention the rate and where you found it.
I have not received my receipt, what should I do?
Contact the hotel reception by e-mail meliacastelobranco@meliaportugal.com.