Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Yes, the hotel has parking.
Is the parking paid? What is the value?
No, the parking is free.
Is it possible to book parking in advance to guarantee it?
No, we do not make car park reservations.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. All our hotels have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
With the romm fee, you have access to the indor heated pool (use of a swimming cap is mandatory), jacuzzi, sauna, Turkish bath, and gym.
What is the SPA and pool schedule?
The SPA and pool schedule is from 07h00 until 22h00.
Can I use the spa services without staying at the hotel?
Are pets allowed in the hotel?
Yes. 2 pets are allowed per room with a maximum combined weight of 15kg. The cost is 25€ per night. A deposit of €100.00 is charged to cover any damage that may occur in the room.
Does the hotel have meeting rooms?
Yes, the hotel has 4 meeting rooms with different backgrounds.
Does the hotel have weeding services?
Yes, check our services and please send us a request for more information.
Is there any lift?
Yes, there is a lift.
Are there any chargers for electric cars?
Is there any Wi-fi service in the hotel (including rooms)?
Yes. Free wifi acess in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, hotel does have laundry and ironing service.
Which activities can be booked in the reception?
Please, check with the reception the activities available in the moment.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”
How does lost property work?
Reception should be contacted with the identification of the lost item, date and place by e-mail email@example.com.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Where can I find the Spa menu?
Click in the link to know the Menu https://www.meliacastelobranco.com/spa/
Does the hotel have a swimming pool?
Yes, indoor pool.
Is access to the indoor pool paid?
Does the hotel have a gym?
Does the hotel have special offers?
Click in the link to know our special offers https://www.meliacastelobranco.com/offer/
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is there a babysitting service?
Yes, upon request and prior payment.
I would like to be notified via email about promotions and special offers, what should I do?
You should ask reception to have the promotions sent to you. In any case, this link https://www.meliacastelobranco.com/pt-pt/ofertas/ will give you access to the current offers.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.